About the College of Immigration and Citizenship Consultants (the College)
The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.
Self-Regulatory Organization (SRO)
JOB TITLE: Coordinator, Entry-to-Practice (Bilingual)
Reports to: Supervisor, Entry-to-Practice
Language Requirement: Bilingual Imperative
Why join us?
Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.
How will this role support our team?
The Coordinator, Entry-to-Practice (Bilingual) is responsible for the timely processing and administration of the entry-to-practice exam (EPE), including exam applications and registration, administration, results and reporting. The Coordinator is also accountable for sorting, responding to, and/or forwarding incoming emails and calls to the appropriate contact within the Department.
Responsibilities Include (but are not limited to)
- Receive and process applicable documentation (e.g., exam applications, exam deferral applications) and perform applicable verifications (e.g., good character screenings or verifications related to the Specialization Exam) in accordance with departmental and organizational policies.
- Assist in the ongoing maintenance of the Case Management Sheets used by Department staff to review applications for the Exam.
- Support the supervisor to coordinate the organization and delivery of the entry-to-practice exam.
- Implement protocols for the integrity of the exam process. Verify online reservations against approved exam takers. Monitor reports and compile evidence of potential or real examinee professional misconduct for the supervisor to prepare a report for senior management.
- Prepare exam reporting and notification including pass/fail notification.
- Document applicant/candidate complaints regarding the exam and report issues and potential resolutions to supervisor. Communicate results to the applicant/candidate and escalate to the supervisor or manager as appropriate.
- Communicate with exam candidates and the public to assist, problem solve and investigate issues (e.g., how to become a licensee, questions related to the exam, how to find a licensee etc.).
- Collaborate with internal stakeholders to ensure the College meets and delivers on its legislative compliance requirements without delay.
This role will support our team by providing:
- Ability to acquire knowledge of government regulations and policies concerning immigration and citizenship policies
- Ability to acquire knowledge of the College Act, regulations and By-laws
- Analytical and problem-solving skills to collect and analyze data to shape recommendations for new and improved initiatives as well as to develop mitigations and/or solutions for potential issues occurring in day-to-day operations
- Time management and prioritization skills to coordinate schedules and resources to ensure the timely processing of a high volume of exam-related documentation
- Organizational skills to keep track of deadlines and a high volume of case documents and materials
- Interpersonal skills to communicate professionally and respectfully
- Written and verbal communication skills to prepare and communicate exam-related information
Required Education and Experience
- College Diploma in business administration or the equivalent education and work experience
- 3-5 years of experience in a similar administrative role in a regulatory environment
- Bilingual in English and French
What We Offer
- The College hires and onboards 100% remotely
- The opportunity to protect the public interest within the immigration and citizenship sector
- A culture of transparency, where team members are involved in important conversations
- Full health benefits from day one for you and your family
- Access to the Employee and Family Assistance program
- RRSP match
How to Apply
Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.
The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.
The successful candidate will be required to undergo a criminal background check.
While we thank all applicants for their interest, only those identified for further consideration will be contacted.