About the College of Immigration and Citizenship Consultants (the College)
The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.
Self-Regulatory Organization (SRO)
JOB TITLE: Coordinator, Licensing Applications
Reports to: Supervisor, Licensing Applications
Language Requirement: English
Why join us?
Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.
How will this role support our team?
The Coordinator, Licensing Applications is responsible for providing timely processing of documentation for entry-to-practice licensing applications (e.g., licensing eligibility, good character screenings, business name review). In addition, the Coordinator is responsible for sorting, responding to, and/or forwarding incoming emails and calls to the appropriate contact within the Department.
Responsibilities Include (but are not limited to)
- Process applicable documentation (e.g., licensing applications) and perform applicable verifications (e.g., good character screenings, business name review and approval) in accordance with departmental and organizational policies.
- Develop and maintain electronic applicant files. Inform the supervisor of data anomalies, patterns of inquiries and other relevant trends.
- Assist supervisor in the preparation of documentation for applicants applying for licensing. Ensure records are accurately recorded in databases and prepare documentation for new licensees (e.g., letter of authority).
- Respond to daily inbound emails and calls from licensing applicants on issues related to the Department’s processes including: applying for licensing and maintaining one’s license.
- Support departmental operations by developing and maintaining templates (e.g., boiler-plate email responses) and processes (e.g., registration inbox intake processes).
- Communicate with applicants and licensees to obtain and update information, follow-up, respond to escalated issues and provide advice/interpretation of the College’s regulations and policies.
This role will support our team by providing:
- Knowledge of government regulations and policies concerning immigration and citizenship policies
- Ability to acquire knowledge of the College Act, regulations and By-laws
- Analytical and problem-solving skills to collect and analyze data to shape recommendations for new and improved initiatives as well as to develop mitigations and/or solutions for potential issues occurring in day-to-day operations
- Decision making and problem-solving skills to investigate and resolve registration-related issues
- Time management and prioritization skills to coordinate schedules and resources to ensure the timely processing of a high volume of exam-related documentation
- Interpersonal skills to communicate professionally and respectfully
- Written and verbal communication skills to prepare and communicate exam-related information
Required Education and Experience
- College Diploma in business administration or the equivalent education and work experience
- 3-5 years of experience working with and applying complex regulations and policies
What We Offer
- The College hires and onboards 100% remotely
- The opportunity to protect the public interest within the immigration and citizenship sector
- A culture of transparency, where team members are involved in important conversations
- Full health benefits from day one for you and your family
- Access to the Employee and Family Assistance program
- RRSP match
How to Apply
Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.
The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.
The successful candidate will be required to undergo a criminal background check.
While we thank all applicants for their interest, only those identified for further consideration will be contacted.