Careers

About the College of Immigration and Citizenship Consultants (the College)

The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.

Industry

Self-Regulatory Organization (SRO)

Position

Why join us?

Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.

How will this role support our team?

The incumbent will lead the day-to-day operations of the Registration Department’s licensing requirements (status changes, annual renewal, ongoing compliance obligations). This includes database management, data analysis and reporting and compliance.

Responsibilities Include (but are not limited to)

• Supervise and coordinate licensee status changes, including leaves of absence, resignations, suspensions and revocations.
• Supervise and coordinate the annual renewal process for licensees.
  o Review and revise the annual renewal forms/fields, and all related instructions and communications.
  o Implement and test each annual renewal process in the applicable database.
  o Monitor the annual renewal process from start to finish. Provide troubleshooting and technical assistance to licensees (e.g., with issues uploading declarations).
  o Consolidate annual renewal date for reporting and compliance of licensees.
  o Issue warning letters to licensees who fail to comply with renewal requirements.
  o Review status change requests from licensees, compile reviewed requests for Registrar approval and finalize status changes on the Public Register.
• Supervise and coordinate licensee’s ongoing obligations (e.g., CPD and compliance with By-laws and other regulatory requirements) and ensure timely compliance through appropriate mechanisms (e.g., notices, application of fines, prompt processing of suspensions/revocations).
• Coordinate with and report to other departments on issues related to status changes and compliance monitoring (e.g., Registrar caution, Discipline Committee).
• Prepare reporting and analysis for internal and external stakeholders (e.g., status changes, KPIs, collections reporting for finance).
• Monitor and maintain the integrity and accuracy of data in the College’s registration databases (e.g., investigate/remove duplicate profiles, correct formatting errors).
• Contribute to the development of new processes.

This role will support our team by providing:

• Time management and prioritization skills to manage scheduling, timelines/deadlines and know when to request additional resources
• Organizational skills to ensure timely communication with team members
• Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative
• Interpersonal skills and stakeholder relationship management skills to present information, teach, resolve escalated cases and engage in conflict resolution
• Written and verbal communication skills to communicate with a variety of stakeholders on topics related to the annual renewal process
• Attention to detail to review and re-review sensitive documents
• Coaching and management skills to inspire, motivate and develop employees and team members
• Project management skills to plan, evaluate, and implement changes to systems and processes
• Knowledge of office/administrative software, relational databases, database programming languages, spreadsheets, and advanced spreadsheet functionality (pivot tables, Power Query)

Required Education and Experience

• College Diploma in business administration or the equivalent education and work experience
• 5-7 years of experience, preferably in government/regulatory environment in applying parameters, legislative, regulatory, By-laws and policies
• Knowledge of professional regulation, including best practice in policies and processes, and ability to acquire knowledge specific to the regulation of the Canadian immigration sector, including the College Act as well as the College’s By-Laws, regulations, and strategic priorities
• Knowledge of process optimization, project management and the principles of right-touch regulation

What We Offer

• The College hires and onboards 100% remotely
• The opportunity to protect the public interest within the immigration and citizenship sector
• A culture of transparency, where team members are involved in important conversations
• Full health benefits from day one for you and your family
• Access to the Employee and Family Assistance program
• RRSP match

How to Apply

Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.

Your personal information is collected and used by the College when you apply for employment with the College. Please read the College’s Privacy Notice for more information regarding its privacy practices.

The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.

The successful candidate will be required to undergo a criminal background check.

While we thank all applicants for their interest, only those identified for further consideration will be contacted.