The College has a highly talented and diverse team of professionals in Burlington, Ontario and across Canada

Currently available positions

As an equal opportunity employer, we welcome applications from people legally entitled to work in Canada who represent the diversity of our nation and whose qualifications meet the skills and experiences we seek.

While we thank all applicants for their interest, we will only contact those identified for further consideration.

Currently available positions:


About the College of Immigration and Citizenship Consultants (the College)

The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.


Self-Regulatory Organization (SRO)


JOB TITLE: Investigator
Department: Professional Conduct
Reports to: Supervisor, Investigations
Language Requirement: Bilingual non-imperative
Location: Canada
Classification: Full-time

Why join us?

Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.

How will this role support our team?
The incumbent investigates complaints of professional misconduct in an unbiased and professional manner while ensuring transparency, efficiency, and public protection.  

Responsibilities Include (but are not limited to)

  • Review complaints to assess risk and identify potential conduct issues relating to the College’s Code of Conduct, By-laws, and legislation.
  • Investigate complaints and allegations of professional misconduct.
  • Collect, interpret, document, and preserve relevant information and evidence. This can include obtaining subpoenas, and warrants.
  • Conduct interviews with complainants, witnesses, and licensees to assist counsel, the Complaint Committee and Discipline Committee in determining the facts of the case.
  • Liaise with other stakeholders including the public, counsel, Tribunal members and enforcement agencies to gather additional information.
  • Liaise with licensees and their counsel to obtain client files, documents and communications that are relevant to an investigation.
  • Prepare investigative documentation and the Final Investigation Report for submission to the appropriate team members or committee.
  • Provide support for the hearings process by preparing and reviewing documentation for hearings and testifying at disciplinary hearings, as necessary.
  • Collaborate with other staff to identify trends and patterns requiring further investigation.

This role will support our team by providing:

  • Critical thinking and analytical skills to analyze and draw conclusions about evidence
  • Time management and organizational skills to manage and prioritize competing priorities and deadlines
  • Organizational skills to keep track of deadlines and a high volume of case documents and materials
  • Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative
  • Interpersonal and stakeholder relationship management skills to de-escalate and interact professionally and respectfully with stakeholders (licensees, witnesses etc.) who are often stressed, upset or angry about their case
  • Written and verbal communication skills to prepare case materials (e.g., complaint reports, interview summaries, affidavits), testify at disciplinary hearings and to communicate with parties diplomatically and respectfully, many of whom have language barriers
  • Attention to detail to ensure accuracy and completeness of review and documents/materials
  • Tact and discretion to work on confidential and sensitive matters

Required Education and Experience

  • College Diploma in a related field such as business, risk, immigration, investigations, or law enforcement, plus additional training or certification in a related discipline (e.g., fraud, investigation)
  • 3-5 years of experience working in an investigative capacity in a regulatory or enforcement agency
  • Knowledge of investigative processes, evidentiary rules and assessment, interview techniques, cyber investigations, and methodologies
  • Knowledge of legal and administrative law principles such as procedural fairness, confidentiality, privacy, human rights, and evidence law. Ability to acquire knowledge of the College Act, regulations, By-laws, and Code of Professional Conduct
  • Knowledge of office/administrative software

What We Offer

  • The College hires and onboards 100% remotely
  • The opportunity to protect the public interest within the immigration and citizenship sector
  • A culture of transparency, where team members are involved in important conversations
  • Full health benefits from day one for you and your family
  • Access to the Employee and Family Assistance program
  • RRSP match

How to Apply

Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.

Your personal information is collected and used by the College when you apply for employment with the College. Please read the College’s Privacy Statements for more information regarding its privacy practices.

The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.

The successful candidate will be required to undergo a criminal background check.

While we thank all applicants for their interest, only those identified for further consideration will be contacted.