Since joining the College last month, I have had the opportunity to meet with a number of licensees, staff and stakeholders and attended our Annual General Meeting. Through each conversation, I developed a deeper understanding of the College’s important work in regulating the immigration consulting profession. I also learned about the critical role licensees play in helping so many newcomers make Canada their home.
The College has made strong progress towards its strategic plan objectives over the past year.
We have continued our efforts to combat Unauthorized Practitioners (UAPs) through enforcement, public awareness and licensing. In collaboration with federal law enforcement partners, the College shut down 5,390 websites and social media pages advertising UAPs. Key enhancements made to the complaints handling process have enabled the College to reduce its legacy backlog of complaints by 85%. This is also making it possible for staff to close cases more effectively in the public interest.
Through continued public awareness and stakeholder engagement, we have reinforced that the Public Register is the best tool to help individuals avoid unknowingly working with a UAP. The College’s annual fraud prevention campaign has once again made a significant impact domestically and abroad. In total, the campaign earned more than 210 million impressions and drove more than 500,000 users to the Public Register.
Operationally, we have enhanced competency frameworks for licensees, which identify and describe the knowledge, skills and judgment RCICs and RISIAs need to represent their clients effectively. We have also ensured that our program curriculum reflects current practice needs for our licensees.
As we look to the year ahead, we continue to prepare for our new Regulations. The College’s By-laws will be updated to align with the final Regulations, which will complete the framework needed to regulate immigration and citizenship consultants in the public interest and protect the public
I would like to thank licensees for their dedication and the role they play in our nation’s immigration system. I would also like to recognize College staff and the Leadership Team for their ongoing commitment and professionalism. Further, thank you to the Board of Directors for their guidance and support during the transition.
I look forward to our continued work together in 2026 and wish you all the best.
Sincerely,
Kate Lamb
Interim President & CEO