Careers

About the College of Immigration and Citizenship Consultants (the College)

The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.

Industry

Self-Regulatory Organization (SRO)

Position

Why join us?

Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.

How will this role support our team?

The incumbent provides technical support and troubleshooting to staff across the College for internally developed applications (e.g., College Portal, website). The incumbent supports application upgrades, resolves issues and improves system functionality.

Responsibilities Include (but are not limited to)

• Provide on-going technical support, troubleshooting and debugging of the College Portal, Public Register, the College website, operational reporting, data management and other internal, non-infrastructure applications.
• Collaborate with internal and external stakeholders to perform analysis on incoming application issues to determine trends and advise on possible fixes.
• Collaborate with internal and external developers to maintain and strategically support the College’s web-based applications, including making limited programming changes in production.
• Coordinate with the information technology (IT) team members to triage tickets, categorize and document system issues escalate break-fixes to the Development team and document resolutions to the IT wiki.
• Research, investigate and analyze root causes of system issues and potential solutions by reading coding and debugging Structured Query Language (SQL)/ Intelligent Query Architect (IQA) queries and other query languages as needed.
• Review and advise internal stakeholders on data issues and potential data clean-up solutions.
• Create business intelligence and operational reports from multiple IT systems as required by various College departments.
  

This role will support our team by providing:

• Time management skills to prioritize tasks and handle multiple support requests simultaneously as well as resolution of IT issues.
• Organization and attention to detail to organize and triage support tickets related to the College Portal, Public Register, etc.
• Written and verbal communication skills to communicate with stakeholders to understand their requirements and troubleshoot to resolve technical issues.
• Knowledge of software development practices, programming languages (Python, PHP, C, C#), SQL and relational databases, data report development, help desk ticketing systems, business intelligence tools (PowerBI, and Tableau) and systems analysis.
  

Required Education and Experience

• College Diploma in a related field
• 3-5 years of experience with troubleshooting and resolving software issues to stakeholders
• Knowledge of software troubleshooting
  

What We Offer

• The College hires and onboards 100% remotely
• The opportunity to protect the public interest within the immigration and citizenship sector
• A culture of transparency, where team members are involved in important conversations
• Full health benefits from day one for you and your family
• Access to the Employee and Family Assistance program
• RRSP match
  

How to Apply

Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.

Your personal information is collected and used by the College when you apply for employment with the College. Please read the College’s Privacy Notice for more information regarding its privacy practices.

The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.

The successful candidate will be required to undergo a criminal background check.

While we thank all applicants for their interest, only those identified for further consideration will be contacted.