Careers

About the College of Immigration and Citizenship Consultants (the College)

The College is the authority mandated by the Government of Canada to regulate the practice of Regulated Canadian Immigration Consultants (RCICs) and Regulated International Student Immigration Advisors (RISIAs). Its role, authority and powers are established in the College of Immigration and Citizenship Consultants Act (Canada). The College sets and enforces the licensing, education and ethical standards of the profession in the public interest.

Industry

Self-Regulatory Organization (SRO)

Position

Why join us?

Do you want to be part of a team that strives to enhance and uphold Canada’s immigration and citizenship consulting profession? If you share our passion and purpose, please consider applying for the opportunity below to become part of a team that makes a difference.

How will this role support our team?

The incumbent is responsible for triaging, tracking and responding to inbound inquiries from the public, licensees, media and other stakeholders. The incumbent serves as the primary point of contact for incoming communications and ensures timely, accurate, and consistent responses aligned with the College’s regulatory mandate. The incumbent further supports the coordination of complex or sensitive inquiries across internal teams and helps maintain high service standards for public-facing communications.

Responsibilities Include (but are not limited to)

• Lead the intake and triage of inbound inquiries, ensuring requests are assessed, categorized, prioritized, and directed to appropriate subject matter experts.
• Lead the development and implementation of service standards, response protocols, and turnaround time expectations, including service level agreements where appropriate.
• Create, organize, and maintain a centralized knowledge management resource to improve consistency, reduce duplication, and strengthen access to current information.
• Prepare regular and ad-hoc reports on inquiry activity, service performance, trends, and operational risks to support planning and evidence backed decision-making.
• Provide training, guidance, and ongoing support to staff on intake processes, documentation standards, and knowledge resources.
• Recommend and support improvements to systems, processes, and tools to strengthen service delivery, streamline workflow, and improve the user experience.

This role will support our team by providing:

• Analytical and problem-solving skills to identify trends, assess issues, and develop practical recommendations to support timely, consistent, and effective responses.
• Time management and prioritization skills to prioritize conflicting demands and commitments.
• Organizational stills to independently plan and organize daily activities.

Required Education and Experience

• Bachelor’s degree in public administration, communications, policy, business administration, or a related field.
• 3-5 years’ experience managing or responding to high volumes of public or stakeholder inquiries.
• Bilingualism in English and French will be considered an asset.

What We Offer

• The College hires and onboards 100% remotely
• The opportunity to protect the public interest within the immigration and citizenship sector
• A culture of transparency, where team members are involved in important conversations
• Full health benefits from day one for you and your family
• Access to the Employee and Family Assistance program
• RRSP match

How to Apply

Click here to upload your resume and brief cover letter indicating why you feel you are fit for this role.

Your personal information is collected and used by the College when you apply for employment with the College. Please read the College’s Privacy Notice for more information regarding its privacy practices.

The College is an equal opportunity employer. We welcome applications from persons legally entitled to work in Canada, who represent the diversity of our nation, and whose qualifications meet the skills and experiences we seek. We are committed to providing equal opportunities to all candidates and to meeting the needs of people with disabilities. Should you be contacted regarding an employment opportunity and require an accommodation for a disability, we will be pleased to work with you to identify how we can best support you through this process.

The successful candidate will be required to undergo a criminal background check.

While we thank all applicants for their interest, only those identified for further consideration will be contacted.